This qualification prepares you to work in community services, case management, and social support roles. You will learn to develop and manage programs, provide person-centred support, and lead teams in community settings. Includes work placement in a regulated community service organisation.
Career outcomes: Case Manager, Community Services Worker, Family Support Worker, Program Coordinato
This course is for students who want to:
Begin or advance a career in the community services sector
Gain skills in case management, program coordination, and leadership
Create pathways to higher-level qualifications such as the Advanced Diploma of Community Sector Management or university-level stud
The following units are included in this course, and all are required for the award of the qualification. Students who only complete some units will be awarded with a Statement of Attainment for units successfully completed.
| Code | Title | Core / Elective |
| CHCCCS004 | Assess co-existing needs | Core |
| CHCCCS007 | Develop and implement service programs | Core |
| CHCCCS019 | Recognise and respond to crisis situations | Core |
| CHCCSM013 | Facilitate and review case management | Core |
| CHCDEV005 | Analyse impacts of sociological factors on clients in community work and services | Core |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence | Core |
| CHCDIV001 | Work with diverse people | Core |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | Core |
| CHCLEG003 | Manage legal and ethical compliance | Core |
| CHCMGT005 | Facilitate workplace debriefing and support processes | Core |
| CHCPRP003 | Reflect on and improve own professional practice | Core |
| HLTWHS003 | Maintain work health and safety | Core |
| CHCPOL003 | Research and apply evidence to practice | Group D elective |
| CHCMHS008 | Promote and facilitate self advocacy | Group E elective |
| CHCCOM003 | Develop workplace communication strategies | Group E elective |
| CHCMHS011 | Assess and promote social, emotional and physical wellbeing | Group E elective |
| CHCMGT003 | Lead the work team | Group E elective |
| CHCPRP001 | Develop and maintain networks and collaborative partnerships | Group E elective |
| CHCLEG001 | Work legally and ethically | Imported elective |
| BSBPEF502 | Develop and use emotional intelligence | Imported elective |
This course is delivered through classroom lessons and online learning.
The course runs for 104 weeks (including holiday breaks)
Classes combine theory and practical activities, helping you apply your knowledge to real-world community service scenarios. Online sessions are supervised and interactive
You will be assessed in different ways, such as:
At the start of each unit, your trainer will explain the assessment tasks.
It is very important to keep up with your studies and attend classes regularly to meet your student visa requirements.
We offer the following in relation to support and welfare.
You may not have studied for a while, may have English as a second language or need additional assistance with literacy or numeracy.
We will identify any additional support needs you may have at the time of application and enrolment and may prepare a Student Support Plan for you based on those needs.
To complete this course, you will need access to:
In the classroom you will also have access to:
You may be able to apply for course credit if you already have:
This can be done through Credit Transfer (CT) or Recognition of Prior Learning (RPL).
Full details are in the International Student Handbook at www.thames.edu.au.
What Happens if You Are Granted Credit:
For any questions about course credit, contact us at the details shown below.
To enrol in this course, you must:
Be at least 18 years old
Have completed Year 12 (or equivalent)
Take part in a course entry interview (including digital skills check)
Meet English requirements:
IELTS 6.0 (or equivalent PTE/TOEFL), OR
5 years of study in English, OR
Successful completion of an English Placement Test
To apply for this course, you need to:
Complete an enrolment form
Submit your supporting documents, including:
Proof of English language proficiency (as listed in the entry requirements)
Copies of any other required documents (e.g. passport, academic transcripts)
If your application is successful, we will send you an Offer Letter and Student Agreement. You should make sure you read through this document carefully to make sure you are happy with all of the terms and conditions. If you are, then simply sign the document and send it back to us.
Once we receive this, we will issue you with a Confirmation of Enrolment (CoE) letter and an invoice for the first payment.
The first day of each course will include orientation and induction. Orientation will include information about the campus, living in Australia, accessing our support services and methods for achieving success throughout the course, including course progress requirements.
This course outline should be read in conjunction with Thames International College International Student Handbook. This can be found online at www.thames.edu.au.
104 weeks (80 study + 24 holiday weeks)